At Delites Online (https://delitesonline.com/), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. By using Delites Online, you consent to the data practices described in this policy.

Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

  • Create an account: Your name, email address, phone number, and password.
  • Place an order: Shipping address, billing address, payment details (we do not store full credit/debit card numbers; they are processed by secure payment gateways).
  • Subscribe to our newsletter: Your email address.
  • Participate in surveys or promotions: Information you provide in response to surveys or promotions.
  • Contact customer support: Records of your correspondence with us.
  • Browse our website:
    • Device Information: IP address, browser type, operating system, device identifiers.
    • Usage Data: Pages visited, products viewed, time spent on pages, referral sources, clickstream data.
    • Location Information: General location data derived from your IP address.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders: This includes shipping products, processing payments, and sending order confirmations and updates.
  • To manage your account: To allow you to log in, view your order history, and manage your preferences.
  • To improve our website and services: To understand how users interact with our site, identify popular products, and enhance user experience.
  • To personalize your experience: To recommend products, display relevant content, and offer tailored promotions.
  • To communicate with you: To send transactional emails (order confirmations, shipping updates), newsletters (if you opt-in), marketing communications, and respond to your inquiries.
  • For marketing and promotional purposes: To inform you about new products, special offers, and other updates we think you might find interesting. You can opt-out of marketing communications at any time.
  • For security and fraud prevention: To protect our website, customers, and business from fraudulent transactions and unauthorized access.
  • To comply with legal obligations: To meet regulatory requirements and respond to lawful requests from public authorities.

How We Share Your Information

We may share your information with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer support. These providers have access to personal information only as needed to perform their functions and are obligated to maintain the confidentiality and security of the data.
  • Payment Gateways: Your payment information is securely transmitted to our payment gateway partners for processing. We do not store your full credit card details on our servers.
  • Shipping Partners: Your name, address, and contact number are shared with courier and logistics companies to deliver your orders.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Delites Online, (iii) act in urgent circumstances to protect the personal safety of users of the website or the public, or (iv) protect against legal liability.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information.

  • Cookies are small data files placed on your device. They help us remember your preferences, keep you logged in, analyze website traffic, and deliver personalized content and ads.
  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmission between your browser and our servers.
  • Secure Payment Gateways: All payment transactions are processed through highly secure and PCI DSS compliant payment gateways.
  • Access Controls: Access to your personal data is restricted to authorized employees and service providers who need the information to perform a specific job (e.g., billing or customer service).
  • Regular Security Audits: We regularly review our security practices to ensure your data is protected.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights and Choices (Indian Residents)

As a user based in India, you have certain rights regarding your personal information:

  • Access and Correction: You have the right to access and update your personal information by logging into your account or by contacting us.
  • Withdraw Consent: You can withdraw your consent for us to collect or process your personal information at any time, subject to legal or contractual restrictions. However, this may affect your ability to use certain features of our website.
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails or by contacting customer support.
  • Deletion: You may request the deletion of your account and personal data, subject to our legal obligations to retain certain records.

To exercise any of these rights, please contact us at delitesonline1@gmail.com. We will respond to your request within a reasonable timeframe.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the website after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Delites Online